FAQ
FAQ – Frequently Asked Questions
When will my order be shipped?
All orders are processed within 24–48 business hours. Once your order is shipped, you will receive a tracking link via email.
How long does delivery take?
Our standard delivery time is 2–9 business days, depending on your location and local logistics.
How can I track my order?
After your order is dispatched, you will receive a tracking link via email.
If you need help tracking your package, contact us at support@aurivestsore.com and we will assist you.
What if I received the wrong item or a defective product?
If your order arrives with any issue (wrong item, size, or defect), contact us within 14 days and we will replace or refund your item free of charge.
Email: support@aurivest.com
Can I return or exchange my order?
Yes. We offer 14 days of free returns after the product is delivered.
The product must be:
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Unused
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Unwashed
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Without perfume or odor
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In original condition and packaging
To start a return, email us at: support@aurivest.com
How long do refunds take?
Refunds are processed within up to 14 business days after we receive and inspect the returned item.
Do you ship internationally?
Yes, Aurivest ships worldwide through certified international suppliers.
Are my payment details secure?
Yes. All payments are processed through secure, encrypted payment systems.
Your data is protected and never stored or shared.
Who can I contact for support?
Our team is here to help.
Email us anytime at support@aurivest.com
We respond within 24 hours (Mon–Fri).